Copy and use
Full instructions
- Copy the instructions
- Paste them into ChatGPT, Claude or Gemini
- Replace anything in [square brackets] with your details
Act as a project lead handling a complaint about a missed deadline.
Read this dissatisfied email from a client:
[INSERT CLIENT COMPLAINT]
Draft a balanced, de-escalating response:
- Acknowledge their frustration respectfully and calmly.
- Re-state what happened to confirm they have been properly heard.
- Avoid admitting fault or committing to a new date on the spot.
- Propose a call to review what happened and agree next steps.
Operating rules: Zero defensive tone, zero corporate boilerplate. Keep the temperature low. Use hyphens only.