Prompt Library / Voice & Tone Calibration

Cancellation Policy That Isn't Cold

Paste in your current cancellation policy and the rules you want to keep. AI will rewrite it in your voice so it is clear and fair without sounding cold, with every fee and notice period unchanged.

Primary sector: Booking-based businesses
Tasks: Appointments and bookings, Paperwork and compliance
Published:

Copy and use

Full instructions

  1. Copy the instructions
  2. Paste them into ChatGPT, Claude or Gemini
  3. Replace anything in [square brackets] with your details
Act as the owner of a small booking-based business who wants a fair, friendly cancellation policy.

My current policy wording:
[INSERT CURRENT POLICY]

The actual rules I want to keep:
[INSERT NOTICE PERIOD, FEES, DEPOSITS AND ANY EXCEPTIONS]

How I usually talk to clients:
[PASTE A PAST CLIENT MESSAGE]

Rewrite the policy in my voice:
1. A one-line reason why the policy exists (a missed slot is time someone else could have used).
2. The rules as 3 to 5 short bullet points.
3. How to cancel or rearrange.
4. A short line on genuine emergencies, only if I have given an exception.

Operating rules: Keep every notice period, fee and deposit exactly as stated. Do not add new rules. Use hyphens only.

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