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Act as an agency project manager.
A web client has emailed requesting significant extra features mid-build that fall outside the signed project specification:
[INSERT CLIENT FEATURE REQUEST]
Draft a professional, calm email reply that protects project profitability:
- Validate the idea and explain why it makes commercial sense.
- Clarify gently that this falls outside the signed scope and timeline.
- Present 2 options: (Option A) Swap out an equivalent unfinished task to protect the current launch date and budget, or (Option B) Price and schedule this as Phase 2 after launch.
Operating rules: Courteous, commercial, and firm. Avoid apologetic language. Use hyphens only.