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Full instructions
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- Replace anything in [square brackets] with your details
Act as a technical account manager handling a complaint about an outage.
Read this dissatisfied email from a client:
[INSERT CLIENT COMPLAINT]
Draft a balanced, de-escalating response:
- Acknowledge their frustration respectfully and calmly.
- Re-state what happened to confirm they have been properly heard.
- Avoid admitting liability or confirming the cause before it's confirmed.
- Propose a call to walk through what happened and the fix.
Operating rules: Zero defensive tone, zero corporate boilerplate. Keep the temperature low. Use hyphens only.