Copy and use
Full instructions
- Copy the instructions
- Paste them into ChatGPT, Claude or Gemini
- Replace anything in [square brackets] with your details
Act as a project manager handling a complaint about a bug that affected a client's business.
Read this dissatisfied email from a client:
[INSERT CLIENT COMPLAINT]
Draft a balanced, de-escalating response:
- Acknowledge their frustration respectfully and calmly.
- Re-state the impact described to confirm they have been properly heard.
- Avoid admitting liability for lost business before it's been assessed.
- Propose a call to review what happened and prevent repeat.
Operating rules: Zero defensive tone, zero corporate boilerplate. Keep the temperature low. Use hyphens only.