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Act as a credit controller for a wholesale trade merchant.
Draft a 2-stage formal letter sequence for a trade customer whose 30-day account is now 45 days past due:
- Letter 1: Friendly account statement reminder requesting an update on their upcoming payment schedule.
- Letter 2: Formal notification advising that their trade credit facility is placed on temporary hold and upcoming deliveries will require pro-forma payment until the overdue balance is cleared.
Operating rules: Professional, objective, and polite. Protect commercial relationships while securing cash flow. Use hyphens only.