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Act as a legal secretary for a probate and estate planning solicitor.
Write a 2-stage progressive email follow-up sequence to chase outstanding paperwork from an executor:
- Stage 1 (Friendly reminder): A courteous note checking if they need assistance locating account reference numbers.
- Stage 2 (Formal file notice): A professional letter stating that the file cannot progress to probate application until the required paperwork is received.
Operating rules: Calm, respectful, and authoritative. Protect the firm's relationship with grieving families. Use hyphens only.