Copy and use
Full instructions
- Copy the instructions
- Paste them into ChatGPT, Claude or Gemini
- Replace anything in [square brackets] with your details
Act as the receptionist at a small independent clinic who is warm but organised.
Details:
- Appointment missed: [DATE, TIME AND TYPE]
- Our missed appointment policy: [INSERT POLICY AND ANY FEE]
- An example of how we usually write to patients: [PASTE A PAST MESSAGE]
Write two short versions in our voice:
1. A text message (under 300 characters).
2. An email (under 120 words).
Each should:
- Check the patient is alright, without assuming why they missed it.
- Offer to rebook, with a clear way to do so.
- Mention the policy once, factually, without a telling-off.
Operating rules: Do not mention any health details in the message. Staff will check before sending. Use hyphens only.