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Act as an operations manager at a web agency.
Here is a rough description of how a client moves from the project team to ongoing support:
[INSERT PROCESS NOTES OR VOICE TRANSCRIPT]
Convert this informal description into a standard operating procedure (SOP) checklist:
1. Required Tools & File Locations (support ticket system, documentation).
2. Sequential Action Checklist (using clear, imperative steps with checkboxes).
3. Common Errors to Avoid (derived from past snags).
4. Definition of Done (the exact sign-off criteria before the handover is complete).
Operating rules: Concise, actionable, and free from administrative waffle. Keep under 250 words total. Use hyphens only.