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Act as an operations manager at a web agency.
Here is a rough description of how incoming bugs are currently triaged:
[INSERT PROCESS NOTES OR VOICE TRANSCRIPT]
Convert this informal description into a standard operating procedure (SOP) checklist:
1. Required Tools & File Locations (ticket system, severity guide).
2. Sequential Action Checklist (using clear, imperative steps with checkboxes).
3. Common Errors to Avoid (derived from past snags).
4. Definition of Done (the exact sign-off criteria before a bug is considered triaged).
Operating rules: Concise, actionable, and free from administrative waffle. Keep under 250 words total. Use hyphens only.