A conversation is free.
£199 buys the Working Diagnosis - the plan for your version of this.
Building and running it starts from £399/month.
The offer's accepted, everyone's relieved - and then the chain goes silent for three weeks while a solicitor sits on an email. Your buyer starts ringing you asking if it's dead.
An agent can watch the chain, notice when it's gone quiet, and have both the chase and the update to your client ready - so you're the one telling them what's happening, not the other way round.
Nothing sends itself. Here's why that matters more here than almost anywhere else.
Reads for replies from solicitors and mortgage brokers.
Flags anything gone quiet for longer than it should.
A chase for the solicitor, plain-English news for your client.
1. Watch the chain. The agent follows the email thread for a sale - solicitor updates, mortgage broker replies, searches and surveys.
2. Spot the silence. If a step's gone quiet for longer than it reasonably should, it's flagged rather than left to be noticed three weeks late.
3. Draft the nudge and the update. Two drafts: a polite chase to whoever's gone quiet, and a plain-English "here's where things stand" for your buyer or seller.
Both drafts, side by side, before anything moves.
Approve, and the nudge and the client update both go.
A chain actually falling through - never an email, always you.
4. You check the queue. The chase and the client update sit together, ready to review in one glance.
5. One approval sends both. Approve, and both go out as drafted or edited. Nothing moves until you say so.
6. Real trouble waits for a call. If something's seriously wrong - a chain falling through, a buyer pulling out - that's not a moment for a drafted email. The agent flags it and stops there; that conversation is yours to have, by phone.
A house sale is one of the most stressful things most people do. What they hear, and how, matters as much as the update itself. The agent's job is to stop things going quiet by accident - not to manage the relationship for you. It keeps the chain moving and visible; you're still the one who picks up the phone when it actually counts.
Worth saying plainly: this is shown as a simple version. The same pattern can be built simple or pushed a lot further - more sources it watches, more it can draft, more it checks before handing back to you - depending on what your business actually needs.
The Working Diagnosis buys the plan for your version of this - not the build itself. The report is yours to keep either way. If we go further, the £199 is credited off the first invoice.
If chasing chains is eating more of your week than it should, send a note. I reply myself, usually within a working day. We'll work out whether this is worth doing for your business. Happy to talk after 6pm or at a weekend if that works better - within reason, I'll fit round you.
Send a note - I reply within a day